GovMetric

Overview

GovMetric is a UK-based company focused on citizen experience management (CitXM) and case management solutions for the public sector. With over 25 years of experience, it collaborates with local governments, police forces, social landlords, transport agencies, and central government to enhance public services by prioritizing the citizen experience.

The company offers a range of solutions, including a platform for capturing real-time customer feedback across various digital channels, helping organizations analyze sentiment and improve service delivery. Case management tools streamline formal customer interactions, such as complaints and Freedom of Information requests, promoting transparency and accountability. Consultancy services assist public sector organizations in developing effective strategies for community engagement and service improvement. Headquartered in Oakham, Leicestershire, GovMetric serves over 100 public service organizations to help them deliver better outcomes for citizens.

Basic Information

Contact Details

• Phone: +44 15 7275 6565
• Website: govmetric.com
• LinkedIn: linkedin.com/company/govmetric
• Twitter: twitter.com/govmetric
• Facebook: facebook.com/govmetric

Key Focus Areas & Initiatives

• Software development
• Data integration
• Service design
• Performance dashboards
• CX management
• Citizen-centric culture
• CX strategy
• Consulting
• Citizen engagement
• Complaint management
• Feedback automation
• Behavioral insights
• Public administration
• Service improvement
• Community engagement tools
• Public service feedback
• Organizational change management
• Multi-channel feedback
• Failure demand reduction
• Customer journey mapping
• Information technology
• Data visualization
• Citizen voice empowerment
• Customer satisfaction
• Public sector benchmarking
• Interoperability
• Real-time insights
• Digital transformation
• Organizational workflow
• Smart text analytics
• Citizen insight
• Cross-platform CX
• Customer feedback
• Public sector CX
• Multi-department CX
• Police victim satisfaction
• Cloud infrastructure
• Benchmarking
• Social housing feedback
• Feedback analysis
• Security compliance
• Customer experience strategy
• Citizen experience
• Feedback platform
• B2B
• Government
• Services
• Management consulting services
• Enterprise software
• Enterprises
• Computer software
• Management consulting
• Internet infrastructure
• Internet
• Landmarks & historical buildings
• Public services & government

Technologies Used

• Adobe Media Optimizer
• Amazon AWS
• Amazon CloudFront
• Amazon Elastic Load Balancer
• Amazon SES
• Appcues
• Campaign Monitor
• Cedexis Radar
• Google Cloud Hosting
• Google Tag Manager
• Hubspot
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• Outlook
• React
• Remote
• Render
• Route 53
• Varnish
• Vimeo
• Wix