GovMetric | Company Profile - Revenue, Headcount, Tech Stack, Contacts
GovMetric is a UK-based company focused on citizen experience management (CitXM) and case management solutions for the public sector.
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Overview
GovMetric is a UK-based company focused on citizen experience management (CitXM) and case management solutions for the public sector. With over 25 years of experience, it collaborates with local governments, police forces, social landlords, transport agencies, and central government to enhance public services by prioritizing the citizen experience.
The company offers a range of solutions, including a platform for capturing real-time customer feedback across various digital channels, helping organizations analyze sentiment and improve service delivery. Case management tools streamline formal customer interactions, such as complaints and Freedom of Information requests, promoting transparency and accountability. Consultancy services assist public sector organizations in developing effective strategies for community engagement and service improvement. Headquartered in Oakham, Leicestershire, GovMetric serves over 100 public service organizations to help them deliver better outcomes for citizens.
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