Goibibo

Overview

Goibibo is a leading Indian online travel company founded in 2009, originally as part of the Ibibo Group. It has established itself as a major player in the online travel agency sector by simplifying travel bookings and enhancing user experiences through technology. In 2017, Goibibo became part of MakeMyTrip Limited, while maintaining its distinct brand identity.

The company offers a wide range of travel services, including flight bookings for domestic and international routes, hotel reservations, and bus ticket bookings through its integration with RedBus.in. Goibibo also provides additional travel services such as holiday packages and travel insurance. It focuses on customer satisfaction with features like AI-powered chatbots, cashback offers, and promotional codes. The company’s customer base includes individual travelers, tech-savvy users, and price-sensitive customers who appreciate the convenience and affordability of its services.

Basic Information

Contact Details

• Phone: +91 12443 95000
• Website: goibibo.com
• LinkedIn: linkedin.com/company/goibibo

Key Focus Areas & Initiatives

• Fastest travel booking
• Fastest refunds
• Dedicated customer support
• Large inventory
• Latest technology
• An engaging userinterface
• Best offers
• Lowest fares
• Hotel bookings
• Convenient & easy bus booking
• Ecommerce
• Travel arrangements
• Car rentals
• Holiday packages
• Customer support
• Travel social network
• Amp emails
• Virtual travel currency
• E-commerce
• Travel loyalty programs
• Interactive email marketing
• Customer engagement tools
• Personalized travel offers
• Information technology
• Payment gateway
• Loyalty rewards
• Travel and tourism
• Travel data analytics
• Travel deals
• Train tickets
• Travel offers
• Real-time updates
• Multi-modal travel
• Digital travel platform
• Hotel reservations
• Travel insurance
• Travel services
• Dynamic pricing
• Integrated travel solutions
• Hotel certification
• Travel agencies
• Mobile travel booking
• Gostays certification
• Online travel booking
• Digital marketing
• Hotels
• AI-powered chatbots
• Booking management
• Flight bookings
• Bus tickets
• Customer loyalty
• B2C
• Seamless booking
• AI chatbot
• User experience
• Mobile app
• User-centric design
• Refund process
• Services
• Travel booking
• Flights
• Trains
• Cabs
• Bus booking
• Travel discounts
• International flights
• Domestic flights
• Travel itineraries
• Travel essentials
• Cancellation policies
• User accounts
• Secure payments
• Trip management
• Online reservation
• Real-time booking
• Gocash rewards
• Gostays
• Travel currency
• Purchasing tickets
• Journey planning
• Cancellation fees
• Instant refunds
• Group bookings
• Hotel reviews
• Travel guidelines
• Food delivery trains
• Live train status
• Ticketing platform
• IRCTC partnership
• Bus operators
• Online ticketing
• Railway inquiry
• PNR status
• Route planner
• Destination planner
• Safety features
• Verified drivers
• Transparent pricing
• Booking services
• Low-cost travel
• Guest feedback
• Trustworthy experience
• Affordable transportation
• SaaS
• Finance
• Consumer products & retail
• Transportation & logistics
• Consumer internet
• Consumers
• Internet
• Information technology & services
• Marketing & advertising
• Hospitality
• UX
• Computer software
• Financial services

Technologies Used

• AI
• AT Internet
• Adobe Media Optimizer
• Akamai
• Amazon AWS
• Amazon CloudFront
• Bing Ads
• Cedexis Radar
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google AdWords Conversion
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Maps
• Google Maps (Non Paid Users)
• Google Play
• Google Tag Manager
• Hotjar
• Mailchimp Mandrill
• Microsoft Office 365
• Mobile Friendly
• New Relic
• Nginx
• Outlook
• Phoenix
• React Redux
• Remote
• Reviews
• Route 53
• Vimeo
• Visual Website Optimizer
• Vizury
• WebEngage
• Zoho Email

Affiliated Organizations & Regional Branches

• YourBus
• Rapido Duitama
• Busdekho
• YourBus (acquired by Ibibo Group)