Genesys | Company Profile - Revenue, Headcount, Tech Stack, Contacts
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Overview
Genesys is a prominent American software company founded in 1990, focusing on customer experience (CX) and call center technology for mid-sized and large businesses around the world. Established by Gregory Shenkman, Alec Miloslavsky, and others, Genesys aims to enhance customer service by integrating various communication channels and customer data for seamless interactions.
The company offers a wide range of cloud-based and hybrid cloud software solutions that manage omnichannel customer journeys, including intelligent call routing, IVR, email, chat, social media messaging, screen sharing, self-service options, workforce optimization, and analytics. Serving over 11,000 customers in more than 100 countries, Genesys helps organizations improve customer satisfaction and operational efficiency through advanced CX technology and innovation.
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