Futwork | Company Profile
Contact Information
Industry & Market
Company Metrics
Funding Information
Headcount Distribution
By Department
Department Breakdown
Technology Stack
Analytics & Tracking
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Keywords & Focus Areas
Futwork
Overview
Futwork is a technology-driven contact center and outbound tele-calling solution provider based in Navi Mumbai, India. Founded in 2016, the company has secured approximately ₹32.04 crore in funding from notable investors. Futwork specializes in enabling businesses to deploy gig workers for outbound calling operations, allowing clients to set up and scale teams with zero fixed costs. Their platform features output-based pricing, helping companies significantly reduce outbound calling expenses.
The core offering is a mobile-first technology platform that integrates with leading CRMs to facilitate real-time tele-calling workflows in multiple languages and time zones. Futwork emphasizes recruiting top talent, with 70% of its workforce being women, and supports continuous learning through AI-powered tools. Key technologies include Aisha AI for handling calls, Sage for training agents, and Merlin for quality assurance. The company serves a diverse range of industries, including Edtech, Fintech, and Logistics, and offers various service packages tailored to different business needs. Futwork is committed to enhancing workforce participation and contributing to India's position as a global back-office hub.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2020 |
| Revenue | 52.4M |
| Headquarters | Andheri - Kurla Road, Mumbai, Maharashtra, India |
| Languages | English |
Contact Details
- Website: futwork.com
- LinkedIn: linkedin.com/company/futwork
Key Focus Areas & Initiatives
- Telecalling operations
- Gig workforce enablement
- Zero fixed cost outbound teams
- Output-based pricing
- Mobile-first tele-calling platform
- CRM integration
- Multilingual tele-calling workflows
- AI-powered training tools
- Call quality assurance
- Industry solutions for Edtech, Fintech, and Logistics
- Workforce participation initiatives
- Back-office hub for global enterprises
- Digital transformation of call centers
- Call scripting automation
- AI agents & automation
- Real-time analytics
Technologies Used
- Amazon AWS
- Amazon SES
- Gmail
- Google Apps
- Google Font API
- Google Play
- Google Tag Manager
- Mobile Friendly
- Nginx
- React
- React Redux
- Ubuntu
- Webflow
Community
