Fusion CX | Company Profile
Contact Information
Industry & Market
Company Metrics
Funding Information
Headcount Distribution
By Department
Department Breakdown
Technology Stack
Email & Communication
Keywords & Focus Areas
Fusion CX
Overview
Fusion CX is a global leader in business process management (BPM) and customer experience (CX) outsourcing, with over 33 years of experience. Founded in 2004, the company operates in more than 40 locations across 15 countries, employing a workforce of 12,500 to 20,000 professionals who support over 40 languages. The organization has expanded through strategic acquisitions and places emphasis on a "human + tech" model to enhance customer interactions.
The company provides customizable BPM and CX solutions including customer engagement services, digital solutions, and specialized outsourcing across various channels such as voice, email, chat, and social media. Its portfolio comprises several brands and AI-driven products focused on voice automation and customer journey transformation, serving over 190 clients worldwide in multiple industries.
Basic Information
| Industry | outsourcing/offshoring |
|---|---|
| Founded | 2004 |
| Revenue | 140M |
| Headquarters | 3150 Holcomb Bridge Rd, Norcross, Georgia 30071-1330, United States |
| Languages | English, French |
Contact Details
- Website: fusioncx.com
- LinkedIn: linkedin.com/company/fusioncx-official
Key Focus Areas & Initiatives
- BPM solutions
- CX management
- Digital transformation
- Social analytics
- Data annotation services
- Call center
- Business process outsourcing
- Debt collection services
- Tech support
- E-commerce support
- Industry-specific BPO services
- Customer engagement services
- Healthcare revenue cycle
- AI-powered speech analytics
- AI-driven automation
- Lead generation
- Multilingual customer service
- Generative AI
- Customer experience management
- Omnichannel customer support
- Customer journey management
- Customer retention
- Risk management
- Healthcare provider support
- Customer support analytics
- Speech analytics
- Automation tools
- Customer interaction management
- Operational excellence
- Employee engagement
- Diversity and inclusion
- Corporate social responsibility
- Business continuity planning
- Telecommunications
- Machine learning
Technologies Used
- Amazon AWS
- Leadfeeder
- Microsoft Office 365
- Outlook
- Sophos
Community
