Fusion CX | Company Profile - Revenue, Headcount, Tech Stack, Contacts
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Overview
Fusion CX is a global leader in business process management (BPM) and customer experience (CX) outsourcing, with over 33 years of experience. Founded in 2004, the company operates in more than 40 locations across 15 countries, employing a workforce of 12,500 to 20,000 professionals who support over 40 languages. The organization has expanded through strategic acquisitions and places emphasis on a "human + tech" model to enhance customer interactions.
The company provides customizable BPM and CX solutions including customer engagement services, digital solutions, and specialized outsourcing across various channels such as voice, email, chat, and social media. Its portfolio comprises several brands and AI-driven products focused on voice automation and customer journey transformation, serving over 190 clients worldwide in multiple industries.
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