Five9

Overview

Specializing in cloud-based contact center software since 2001, this technology pioneer introduced its first cloud-based call center solution in 2003. Its Intelligent Customer Experience (CX) Platform brings together digital engagement, analytics, workforce optimization, artificial intelligence, and automation, aiming to enhance both agent productivity and business results.

Serving over 3,000 clients across healthcare, finance, retail, and telecommunications, the organization supports more than 350,000 concurrent agent seats and manages more than 14 billion call minutes annually. With revenues surpassing $1 billion as of 2024 and a strong track record of customer satisfaction and retention, the company continues to innovate through partner ecosystems and solutions such as the Five9 Fusion for Salesforce launched in 2025.

Basic Information

Contact Details

• Phone: +1 925-201-2000
• Website: five9.com
• LinkedIn: linkedin.com/company/five9

Key Focus Areas & Initiatives

• Unified cloud platform
• Contact center solutions
• Call center software
• Customer experience
• Customer service
• Sales & support
• Prebuilt CRM integrations
• Workforce management
• Quality management
• Internet of Things
• Business intelligence
• Call center automation
• Analytics
• Information technology
• EDP services
• Technology
• Software development
• Professional services
• Multichannel communication
• IT support
• Customer satisfaction metrics
• Digital customer experience
• Customer success
• Computer systems design and related services
• Customer satisfaction
• Digital transformation
• AI-driven insights
• AI agent assist
• Digital customer support
• Agent productivity
• Agent coaching tools
• Real-time reporting
• AI knowledge management
• Customer journey
• Multichannel customer support
• AI agents
• AI & analytics integration
• Multichannel digital engagement
• Customer engagement platform
• Digital channels
• Contact center platform
• Partner network
• Automated quality management
• AI & analytics for CX
• Agent performance
• Scalability & reliability
• SaaS platform
• Customer engagement
• AI summaries
• Cloud contact center
• Cloud contact center security
• Analytics & reporting
• Agent empowerment
• Digital engagement platforms
• Scalable platform
• AI summaries and insights
• Digital engagement
• Agent performance scoring
• Analytics tools
• Government
• AI-powered support solutions
• AI support agents
• Enterprise contact center
• Gamification
• AI insights
• Automation technology
• Multichannel support
• Healthcare
• Cloud-based contact center
• Data security
• Supervisor tools
• Agent productivity tools
• AI-powered CX
• Contact center management
• Customer loyalty
• AI automation
• Contact center industry
• Digital workforce
• Cloud contact center solutions
• Artificial intelligence
• Cloud-based software
• GenAI studio
• Workforce optimization
• AI trust & governance
• AI-driven customer insights
• VoIP integration
• Business growth
• Cloud contact center software
• Cloud contact center market
• Financial services
• AI-driven support
• Customer journey analytics
• Cloud migration
• Digital channels support
• B2B
• E-commerce
• Customer engagement analytics
• Higher education
• Performance management
• APIs & SDKs
• Cloud migration support
• Interaction analytics
• Customer engagement solutions
• AI knowledge base
• Customer service automation
• B2C
• Workflow automation
• Real-time interaction monitoring
• Enterprise SaaS
• Cloud SaaS
• Outsourcing
• UC integrations
• Services
• CCaaS
• Cloud contact center scalability
• AI & automation
• Performance analytics
• Agent empowerment tools
• D2C
• Customer support
• Workflow orchestration
• Workflow automation tools
• Automation
• Real-time data
• Agent desktop
• Contact center analytics
• Contact center automation
• Reporting & analytics
• Cloud platform
• Data analytics
• Workforce engagement
• Intelligent virtual agent
• Scalable solutions
• Customer loyalty enhancement
• Cloud technology
• AI knowledge
• Employee engagement
• Business efficiency
• Digital customer service
• Automation workflows
• Intelligent virtual agents
• Real-time analytics
• Customer retention
• Customer loyalty programs
• Retail
• Multichannel engagement
• CRM integrations
• Customer interactions
• Customer retention strategies
• Global support
• Digital workforce management
• Customer experience optimization
• AI integration
• Engagement workflow
• Predictive dialer
• Omnichannel experience
• Voice channel
• Email communication
• Mobile engagement
• Chat support
• Social media integration
• Text messaging solutions
• Video communication
• Virtual agents
• Automated workflows
• WebRTC solutions
• Telephony services
• Consulting services
• Agent assist technology
• Customer experience management
• Scalability solutions
• Interactive voice response
• Speech recognition
• Training solutions
• Remote work capabilities
• Customer success stories
• Enterprise solutions
• SaaS solutions
• API integrations
• Real-time monitoring
• Customer insights
• Gamification strategies
• Business strategies
• Multi-channel communication
• Finance
• Professional training & coaching
• Health care
• Health, wellness & fitness
• Hospital & health care
• Computer & network security
• Consumer internet
• Consumers
• Internet
• Education management
• Consulting
• Management consulting

Technologies Used

• Adobe Media Optimizer
• Akamai RUM
• Amadesa
• Amazon AWS
• Atlassian Cloud
• Avaya
• Backbone JS Library
• Bing Ads
• Bootstrap Framework
• Cedexis Radar
• Cloudflare DNS
• Cvent
• DoubleClick Floodlight
• Drupal
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Fastly CDN
• Five9
• Fonts.com
• Google Analytics
• Google Font API
• Google Tag Manager
• Greenhouse.io
• Linkedin Marketing Solutions
• MailJet
• Marketo
• Mimecast
• Mobile Friendly
• Multilingual
• Nativo
• Nginx
• Outlook
• Pantheon
• Quantcast
• Remote
• Salesforce
• Salesforce Service Cloud
• Shutterstock
• Stripe
• Twitter Advertising
• Varnish
• Vidyard
• Vimeo
• Visual Website Optimizer
• Wistia
• WordPress.org
• YouTube
• Zuora
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Aceyus
• Inference Communications
• Whendu
• Virtual Observer
• Inference Solutions
• aceyus
• Acqueon