Firstsource

Overview

Firstsource Solutions Limited is a global business process management (BPM) company based in Mumbai, India, and a subsidiary of the RP-Sanjiv Goenka Group. Founded in 2001, it offers BPM services and technology-driven solutions across various sectors, including banking, telecommunications, healthcare, retail, and public services. The company is publicly listed on the Bombay Stock Exchange and the National Stock Exchange of India.

With operations in 10 countries and a workforce of over 28,000 professionals, Firstsource serves more than 100 international clients, including 17 Fortune 500 and 9 FTSE 100 companies. Its services encompass customer management, back-office processing, technology solutions, and consulting. The company utilizes advanced technologies such as artificial intelligence, machine learning, and robotic process automation to enhance operational efficiency and customer experience. Firstsource is committed to delivering tailored BPM solutions that meet the specific needs of its diverse client base.

Basic Information

Contact Details

• Phone: +91 22666 60888
• Website: firstsource.com
• LinkedIn: linkedin.com/company/firstsource-solutions-limited
• Twitter: twitter.com/firstsource
• Facebook: facebook.com/firstsource

Key Focus Areas & Initiatives

• Collections management
• Business transformation
• Robotic process automation
• Digitilization
• Customer experience
• Data processing
• Data analytics
• GenAI
• Technology
• Digital transformation
• Healthcare
• Mortgage
• Communication
• Media
• Trust & safety
• BFS
• Business process services
• Outsourcing & offshoring consulting
• Telecommunications
• Customer journey mapping
• Customer retention strategies
• Sustainability
• AI in collections
• Process optimization
• Multi-channel communication
• Healthcare services
• Automation
• Digital platforms
• Financial services support
• Financial services
• Cloud contact centers
• Automated dispute resolution
• Operational efficiency
• Cost reduction
• Global delivery centers
• Outsourcing solutions
• Retail
• Remote patient monitoring
• Multi-language support
• Artificial intelligence
• Digital content moderation
• Digital customer engagement
• Healthcare claims processing
• Risk management
• Back-office support
• Industry-specific solutions
• BPO
• Digital innovation
• Telecommunications support
• Medical billing solutions
• Automated claims adjudication
• Customer acquisition
• Remote support
• Consulting
• Community management
• AI-powered customer service
• BPM services
• Client support
• Machine learning
• Compliance solutions
• Analytics
• Healthcare outsourcing
• B2B
• Multi-channel support
• Digital fraud detection
• Customer engagement
• Digital customer onboarding
• Utilities
• Information technology
• Digital patient engagement
• Customer management
• Enterprise software
• Technology services
• Technology-enabled services
• Healthcare data security
• Process automation
• Data management
• Data-driven insights
• Digital analytics
• Product development
• Cost efficiency
• Advanced technology
• Cloud-based solutions
• EdTech
• Digital health solutions
• Client-centric approach
• RPA in BPM
• Customer satisfaction
• Cloud solutions
• Business process management
• Market research
• AI-driven automation
• Industry-specific BPM platforms
• Debt collection automation
• Sustainable business practices
• Private equity
• Regulatory compliance automation
• Cloud computing
• Multi-region delivery
• Computer systems design and related services
• Healthcare revenue cycle management
• Employee training and development
• Banking solutions
• Mortgage processing
• Debt collection
• Claims management
• Intelligent automation
• Compliance management
• Fraud prevention
• Omnichannel support
• AI and ML integration
• Legal collections
• Merchant onboarding
• Technical support
• Billing and payment processing
• Educational technology
• Telehealth services
• Patient financial experience
• Collections consulting
• Revenue cycle management
• Leadership advisory
• Content moderation
• Personalized marketing
• Whitepapers
• Case studies
• Training and development
• Patient engagement
• Back office solutions
• Insights and reporting
• Operating model transformation
• Finance
• Health care
• Environmental services
• Renewables & environment
• Computer software
• E-learning
• Internet
• Education
• Education management

Technologies Used

• AI
• Active Campaign
• Adobe Media Optimizer
• Amazon AWS
• Amazon CloudFront
• Angular JS v1
• Apache
• Bootstrap Framework
• Cedexis Radar
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google Analytics
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hotjar
• Hubspot
• Linkedin Marketing Solutions
• Linkshare
• LiveRamp
• Microsoft Office 365
• Mobile Friendly
• Outlook
• Route 53
• Shutterstock
• Taleo
• Twitter Advertising
• Vimeo
• VueJS
• WordPress.org
• YouTube
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Ascensos
• MedAssist (now Firstsource Solutions USA)
• Pastdue Credit Solutions
• ARSI Group
• Firstsource Advantage, LLC
• Quintessence Business Solutions & Services