Exotel

Overview

Exotel is a customer conversation platform and virtual telecom operator that focuses on enhancing customer experience through a comprehensive suite of cloud communication products. Operating mainly in emerging markets like India, Southeast Asia, the Middle East, and Africa, it serves over 7,100 businesses and facilitates more than 70 million conversations daily.

The company offers an omnichannel contact center that integrates communication channels such as voice, SMS, and WhatsApp into a single platform. Services include easy-to-integrate communication APIs, AI-powered chatbots, cloud telephony, and detailed analytics. With strong security and compliance measures, as well as a commitment to personalized customer interactions, Exotel helps businesses improve engagement, efficiency, and decision-making through its innovative solutions.

Basic Information

Contact Details

• Phone: +91 80889 19888
• Website: exotel.com
• LinkedIn: linkedin.com/company/exotel-techcom-private-limited

Key Focus Areas & Initiatives

• Customer experience (CX)
• Generative AI (GenAI)
• Cloud call center & contact centre as a service (CCaaS)
• Digital customer engagement
• Conversational AI and chatbots
• Automated routing, IVR, and self-service tools
• Cloud communication & telephony
• Voice & messaging APIs
• Business phone system & SIP trunk
• Intelligent virtual agents & autonomous contact centers
• Debt collection and marketing campaigns
• Voice bots & sales automation
• Customer service and support
• Voice streaming and multifactor authentication
• Enterprise software (SaaS, B2B)
• Self-serve and real-time customer support
• Customer journey mapping and logistics
• Multi-channel and scalable communication
• Customer satisfaction and engagement
• Regulatory compliance, AI co-pilots, and real-time agent assistance
• Omnichannel campaigns and digital voice
• API integration and customer interaction automation
• Conversation quality analysis tools
• AI for customer retention, spam detection, complaint resolution, healthcare, education, debt collection, customer insights, customer support optimization, financial services, lead nurturing, appointment scheduling, call monitoring, e-commerce, and more
• Cost-effective communication, messaging APIs, analytics, and automation
• Multilingual and multi-platform support
• Secure cloud communication and automated notifications
• Interaction quality and summarization analytics
• Healthcare and wellness support
• CRM and data integration
• Operational efficiency and digital transformation

Technologies Used

• AI
• AdRoll
• Adobe Media Optimizer
• Amadesa
• Amazon AWS
• Amazon SES
• Android
• Avaya
• Bootstrap Framework
• Cedexis Radar
• CloudFlare Hosting
• Create React App
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• GitHub Hosting
• Gmail
• Google AdSense
• Google AdWords Conversion
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Play
• Google Remarketing
• Google Tag Manager
• JQuery 1.11.1
• KISSmetrics
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• Pardot
• Pipedrive
• Route 53
• Ruby On Rails
• Salesforce
• SendInBlue
• Twitter Advertising
• Vimeo
• Visual Website Optimizer
• VueJS
• WordPress.org
• YouTube
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Croak.it!
• Ameyo
• Cogno AI
• Blank Page Innovations Pvt. Ltd.