Dovetail

Overview

Dovetail is a customer insights platform founded in 2017, with offices in Sydney and San Francisco. The company aims to enhance product and service quality by helping organizations gain a deeper understanding of their customers. Dovetail serves over 3,200 customers globally, including product teams, UX researchers, and customer experience professionals.

The platform features an AI-powered hub that automates qualitative data analysis and insight discovery. It consolidates various sources of customer feedback, such as user interviews and surveys, into one accessible platform. Key functionalities include automated data analysis, trend tracking, collaboration tools, and integration with existing tech stacks. Dovetail emphasizes fostering a culture of customer-centricity across teams and industries, enabling organizations to make informed decisions based on actionable insights.

Basic Information

Contact Details

• Phone: +1 615-242-1916
• Website: dovetail.com
• LinkedIn: linkedin.com/company/heydovetail

Key Focus Areas & Initiatives

• Design
• User experience
• Development
• Software
• SaaS
• Product design
• Product management
• User research
• Product discovery
• Voice of customer
• Customer experience
• Experience management
• Market research
• Enterprise software
• Software development
• Cloud-based software
• Customer feedback analysis
• Qualitative data analysis
• Consulting
• Customer experience management
• Team collaboration tools
• Compliance
• AI data analysis
• Market research platform
• Customer feedback automation
• Project management
• Innovation
• Thematic analysis software
• Insight automation
• Customer data centralization
• Customer feedback visualization
• Customer feedback reporting
• AI-powered summaries
• Customer feedback insights
• Healthcare
• Management consulting
• Customer insights
• Data security
• AI automation
• User feedback
• Automated insights
• Data analysis
• Product research
• Real-time feedback
• Data visualization
• Research repository
• Interview analysis
• Cloud-based platform
• Team collaboration
• Project tracking
• AI summarization
• Video call transcription
• Sales insights
• Customer success
• API integrations
• Employee experience
• Finance
• Productivity
• Data analytics

Technologies Used

• AI
• Amazon SES
• Gmail
• Google Apps
• MailChimp SPF
• Microsoft Office 365
• Reviews
• Route 53
• Salesforce
• Sprig
• Webflow

Affiliated Organizations & Regional Branches

• angel.co/dovetail-research
• facebook.com/heydovetail
• twitter.com/getdovetail_io