CXG

Overview

CXG is a customer experience agency and consulting firm specializing in premium and luxury brands globally. With a partnership network of over 220 luxury clients, the company is dedicated to transforming customer experiences using a comprehensive CX solution framework that integrates customer insights, consulting, measurement, and training to help brands meet the expectations of discerning clientele.

They excel in understanding affluent customer behavior, emphasizing personal and impactful experiences. CXG provides customer insights research, performance measurement tools, tailored consulting strategies, training programs, and benchmarking reports. Their close collaboration with prestigious brands delivers actionable strategies that enhance client engagement and improve retail performance, aiming to create seamless and personalized customer journeys that drive brand growth and loyalty.

Basic Information

Contact Details

• Website: cxg.com
• LinkedIn: linkedin.com/company/cxgroup

Key Focus Areas & Initiatives

• customer experience
• luxury market experts
• learning & coaching luxury retail professionals
• market research
• customer insights
• employee experience
• shopper insights
• customer feedback
• cx transformation
• cx design
• premium retail audits
• omnichannel customer experience
• cx consulting
• cx research & analysis
• customercentric culture
• customer experience innovation
• voc programs for luxury brands
• luxury retail coaching
• omnichannel luxury experiences
• customer feedback management
• customer experience tracking & optimization
• business consulting & services
• customer feedback collection methods
• b2c
• high-net-worth customer insights
• employee voice programs
• cx benchmarking reports
• customer experience improvement
• e-commerce
• services
• luxury retail
• customer journey optimization
• customer experience research
• luxury customer behavior analysis
• luxury customer feedback programs
• high-end customer journey optimization
• customer experience services
• customer journey mapping software
• b2b
• customer loyalty enhancement programs
• omnichannel cx
• luxury customer loyalty programs
• customer feedback analysis tools
• luxury customer behavior insights
• customer satisfaction
• cx benchmarking
• customer data analytics platforms
• net promoter score
• customer loyalty strategies
• cx strategy
• high-net-worth customer engagement
• premium customer journey mapping
• high-end customer feedback tools
• customer loyalty
• d2c
• luxury retail cx optimization
• employee voice of the team (vot)
• premium customer experience strategies
• customer experience performance
• net promoter score (nps) tools
• customer-centric culture
• luxury customer data platforms
• cx program design
• customer experience performance metrics
• customer experience benchmarking tools
• customer experience solutions
• customer satisfaction improvement strategies
• customer satisfaction metrics analysis
• luxury customer feedback analysis
• customer experience program
• customer experience consulting
• customer satisfaction improvement
• cx transformation framework
• customer data platforms
• affluent customer behavior insights
• cx measurement tools
• customer experience consulting services
• luxury customer behavior
• luxury brand experience design
• customer experience training
• management consulting
• coaching
• luxury brands
• luxury customer journey analytics
• management consulting services
• customer experience training programs
• voice of the customer
• luxury customer experience consulting
• luxury customer sentiment analysis
• consulting
• customer feedback analysis
• premium customer loyalty strategies
• customer loyalty programs
• customer satisfaction surveys
• customer feedback collection
• customer experience evaluation
• customer data analytics
• luxury brand customer satisfaction
• premium customer experience measurement
• customer journey analytics
• customer experience measurement tools
• affluent customer behavior research
• omnichannel cx tools
• luxury brand cx benchmarking
• omnichannel customer journey mapping
• customer experience design
• customer satisfaction metrics
• digital transformation
• luxury customer experience transformation
• customer experience benchmarking
• customer journey mapping
• customer experience measurement
• customer experience insights
• exclusive customer feedback collection
• retail
• customer experience innovation strategies
• net promoter score (nps)
• luxury customer loyalty enhancement
• high-net-worth customer experience
• customer insights research
• customer loyalty enhancement
• customer journey
• luxury brand cx innovation
• exclusive customer satisfaction surveys
• cx measurement methodologies
• luxury customer experience benchmarking
• customer experience design services
• customer engagement
• luxury customer insights
• customer journey optimization tools
• customer experience strategy
• affluent customer satisfaction metrics
• customer feedback surveys
• cx measurement
• experience design
• voc program
• nps surveys
• omnichannel retail
• brand experience
• training workshops
• data insights
• benchmarking
• retail performance
• touchpoints
• personalization
• client feedback
• cx framework
• experiential luxury
• training programs
• cx ecosystem
• employee training
• consulting services
• service excellence
• brand values
• customer expectations
• brand identity
• luxury market
• client evaluations
• cx improvement
• operational excellence
• cx audit
• stakeholder engagement
• customer connections
• brand differentiation
• cx metrics
• consumer behavior
• non-profit
• consumer_products_retail
• consumer internet
• consumers
• internet
• information technology & services
• design
• nonprofit organization management

Technologies Used

• AI
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• GitHub Hosting
• Google AdWords Conversion
• Google Analytics
• Google Cloud Hosting
• Google Dynamic Remarketing
• Google Tag Manager
• Hotjar
• Hubspot
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• Nginx
• Outlook
• WP Engine
• WordPress.org
• Workable

Affiliated Organizations & Regional Branches