Convin

Overview

Convin is an AI-powered contact center software company that specializes in conversation intelligence to improve customer interactions across sales, support, and collections. The platform records, transcribes, and analyzes all customer conversations through various channels, including calls, chats, and emails, using a patented speech-to-text engine for accurate transcriptions and actionable insights.

The company offers a range of AI-driven services designed to enhance contact center performance. Key features include an AI Phone Call Agent for automating calls, a Real-Time Assist Agent for live support during calls, and a Conversation Intelligence Agent that analyzes interactions for valuable insights. Additionally, automated quality assurance and agent coaching help improve agent performance. The platform supports over 70 languages, integrates with existing tech stacks, and ensures compliance with security standards such as GDPR and HIPAA. Its solutions have resulted in measurable improvements in sales, customer satisfaction, and operational efficiency for contact centers and enterprises seeking to optimize performance.

Basic Information

Contact Details

• Phone: +91 89042 81295
• Website: convin.ai
• LinkedIn: linkedin.com/company/convin

Key Focus Areas & Initiatives

• Software development
• Agent coaching
• API integrations
• Call center reporting
• Call behavior pattern detection
• Call center insights
• Call quality scoring
• Healthcare
• Cloud contact center
• Automated agent coaching
• E-commerce
• Voice analytics
• AI-driven insights
• Customer sentiment analysis
• Customer interaction analysis
• Call center AI solutions
• Software as a Service (SaaS)
• AI call routing
• Agent performance
• Customer experience
• Real-time conversation analysis
• Call center reporting tools
• Sales enablement
• Call analytics
• Customer insights
• Call center automation tools
• Call center optimization
• Call behavior analysis
• Agent performance tracking
• Omnichannel support
• Call center analytics
• Automated call scoring
• Call center productivity
• Call recording
• Call center solutions
• AI-powered call scoring
• Automated coaching
• Conversation intelligence
• Operational efficiency
• Custom LLM for call centers
• Call quality monitoring
• Automated compliance monitoring
• Automated call summarization
• Contact center & customer service
• Call center automation
• Speech-to-text
• AI-driven customer insights
• Call center software
• LLM models
• Call behavior analytics
• Call center tools
• Consulting
• Call center performance metrics
• Call center management
• Call analysis
• On-premise contact center
• Call escalation management
• Real-time monitoring
• AI-powered call agents
• Call center management software
• Multilingual speech recognition
• Call center quality assurance
• Real-time agent assist
• Call center dashboard
• Call compliance monitoring
• Call center AI models
• Supervisor assist
• Call center data security
• Call center platform
• Call transcription
• Call center analytics platform
• AI call center
• Computer systems design and related services
• Call center efficiency
• B2B
• Call summarization
• Call scoring
• Generative AI
• Finance
• Automated QA
• Call center AI
• Services
• Call center technology
• Telecommunications
• Omnichannel contact center
• Automated quality assurance
• Learning management system
• Sales call analytics
• Speech analytics
• Customer experience management
• AI phone calls
• Post conversation suite
• Voice of customer insights
• Quality management software
• Conversation behavior analysis
• AI-driven coaching
• Customer intelligence
• Compliance monitoring
• Transcription software
• Sales conversion improvement
• CSAT score enhancement
• AI voice bots
• Compliance automation
• Debt collection optimization
• Feedback automation
• Call auditing
• Peer-to-peer coaching
• Training efficiency
• Data-driven insights
• BPO solutions
• Customer retention strategies
• Industry-specific solutions
• Custom reporting
• Actionable insights
• Contextual understanding
• AI-powered solutions
• Training cost reduction
• Auditor performance monitoring
• Real-time feedback
• Call quality improvement
• Integration solutions
• Performance metrics
• Cloud-based solutions
• Customer interaction optimization
• Generative AI for call centers
• B2C
• Education
• Health care
• Health, wellness & fitness
• Hospital & health care
• Consumer internet
• Consumers
• Internet
• Financial services

Technologies Used

• Active Campaign
• Adobe Media Optimizer
• Amazon AWS
• Braze
• Cedexis Radar
• CloudFlare Hosting
• Cloudflare DNS
• DoubleClick
• DoubleClick Conversion
• Dropbox
• Gmail
• Google AdSense
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Play
• Google Tag Manager
• Hotjar
• Hubspot
• Intercom
• Linkedin Marketing Solutions
• MailJet
• Microsoft Office 365
• Mobile Friendly
• ShareThis
• Sophos
• Stripe
• Trustpilot
• Vimeo
• Visual Website Optimizer
• Webflow
• WordPress.org
• YouTube