Concentrix

Overview

Concentrix is a global business services and customer experience solutions company, founded in 1983 and headquartered in Greenville, South Carolina. It became an independent publicly traded company in December 2020 after being spun off from SYNNEX Corporation. The company specializes in technology-enabled business process outsourcing and customer engagement services, partnering with clients across various industries to enhance business performance.

Offering a wide range of services such as customer lifecycle management, marketing solutions, IT and consulting, product development, and process optimization, Concentrix focuses on improving customer engagement and operational efficiency through digital transformation, data analytics, and automation. It serves sectors including automotive, banking, healthcare, and retail, growing through strategic acquisitions and consistently ranking on the Fortune 500 list.

Basic Information

Contact Details

• Phone: +1 800-747-0583
• Website: concentrix.com
• LinkedIn: linkedin.com/company/concentrix

Key Focus Areas & Initiatives

• Technical support
• Sales & marketing
• Outsourcing
• Call centers
• Technology
• Customer experience
• Technology & services
• Computer software: prepackaged software
• IT services & IT consulting
• Personalized experiences
• AI solutions
• Enterprise AI solutions
• Cloud computing
• Process automation
• Customer support services
• Data security protocols
• AI for personalized experiences
• Global reach
• Digital strategy
• AI for business transformation
• AI in travel
• Strategic acquisitions
• Travel and tourism
• Digital platforms
• Digital customer support
• Digital experience
• AI in retail
• AI in digital marketing
• Business process outsourcing
• Business growth
• Customer support
• AI-enabled CX solutions
• Media and communications
• Automation platforms
• Enterprise solutions
• Customer journey analytics
• Enterprise software
• AI-powered chatbots
• Business automation
• Enterprise integration
• Technology innovation
• Seamless customer engagement
• Information technology
• Operational efficiency
• CX strategy
• Customer data insights
• AI for business growth
• Healthcare
• AI for customer engagement
• Customer engagement tools
• AI-enabled services
• Cloud infrastructure
• Automation
• Automated customer interactions
• Cloud deployment
• Customer interaction optimization
• Product development
• Customer lifecycle management
• Telecommunications
• Enterprise AI deployment
• AI in product development
• AI-driven analytics
• Enterprise cloud solutions
• AI-enabled enterprise systems
• Digital transformation consulting
• Enterprise technology
• AI in healthcare
• Customer loyalty
• Multichannel support
• AI in customer service automation
• Customer data analytics
• AI-powered analytics platforms
• Multi-agent AI orchestration
• AI for customer loyalty
• Data security
• Digital customer journey
• AI in telecom
• AI-powered solutions
• AI-driven customer insights
• Digital transformation
• AI in fintech
• Data-driven insights
• AI analytics
• Multi-modal virtual assistants
• Digital systems
• Retail
• Financial services
• AI applications
• Automation technologies
• Marketing automation
• Energy and utilities
• Industry expertise
• Automation workflows
• AI in data analytics
• Cloud-based platforms
• AI-powered process automation
• AI for operational efficiency
• Data analytics
• Digital operations
• AI integration
• AI-powered customer support
• Scalable solutions
• Multi-industry services
• Automation tools
• Customer data management
• AI-driven marketing
• Cloud systems
• AI chatbot customization
• B2B
• Consulting
• Services
• Technology services
• Customer engagement
• Customer journey
• Analytics
• Innovation
• Enterprises
• Computer software
• Marketing
• Marketing & advertising
• Leisure, travel & tourism
• Health care
• Health, wellness & fitness
• Hospital & health care
• Internet infrastructure
• Internet
• Computer & network security
• SaaS

Technologies Used

• Amadesa
• Bing Ads
• Bootstrap Framework
• CloudFlare CDN
• CloudFlare Hosting
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• Dropbox
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Flowplayer
• Fusioncharts JS Library
• Google AdWords Conversion
• Google Analytics
• Google Cloud Hosting
• Google Dynamic Remarketing
• Google Font API
• Google Maps
• Google Play
• Google Plus
• Google Tag Manager
• Google translate API
• Google translate widget
• Gravity Forms
• Hotjar
• Indeed Sponsored Ads
• Intercom
• Kubernetes
• Linkedin Marketing Solutions
• Linkedin Widget
• Marketo
• Mobile Friendly
• MouseFlow
• Multilingual
• New Relic
• Oracle Cloud
• Pardot
• React
• ShareThis
• Taboola
• Twitter Advertising
• Typekit
• Vimeo
• WP Engine
• WordPress.org
• Workday Recruit
• YouTube
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Cygent, Inc.
• ServiceSource International, Inc.
• MaxWorldwide Inc (MAXW)
• ＳｅｒｖｉｃｅＳｏｕｒｃｅ　Ｉｎｔｅｒｎａｔｉｏｎａｌ　Ｊａｐａｎ（合同）
• emspkglobal
• CONVERGYS LIMITED
• Convergys Intelligent Contact
• PluralSoft (now PK)
• Tigerspike