Coles Group

Overview

Coles Group Limited is a leading Australian retailer based in Melbourne, founded in 1914. With over 2,500 supermarkets, liquor, and convenience stores, it serves more than 21 million customers each week. The company is the second-largest retailer in Australia by revenue and maintains a strong national presence, with about 80% of Australians living within a 10-minute drive of a store.

Coles operates over 860 supermarkets featuring fresh food and own-brand products, as well as 894 liquor stores across various brands, and 712 Coles Express convenience and fuel outlets. The company also provides online shopping and financial services. Coles places emphasis on customer service, product innovation, and robust supplier relationships.

Basic Information

Contact Details

• Phone: +61 1800 061 562
• Website: colesgroup.com.au
• LinkedIn: linkedin.com/company/colesgroup

Key Focus Areas & Initiatives

• Retail operations
• Customer service
• Buying and merchandise
• Retail marketing
• Supply chain logistics
• Store development
• Multichannel retail
• Customer insights & loyalty
• Retail technology
• Financial services
• Food and beverage
• Digital transformation
• Convenience
• Packaging innovation
• Growth strategy
• Market leader initiatives
• Retail growth
• Retail strategy
• Logistics and supply network
• Sustainable product development
• Health and wellness
• B2B and B2C groceries
• Retail energy efficiency
• Retail supply chain optimization
• Retail online platform
• Food delivery
• Private label products
• Local farmer partnerships
• Fresh food and produce
• Retail customer engagement
• Employee base development
• Product quality and innovation
• Supermarket chain expansions
• Sustainable logistics
• Retail data analytics
• E-commerce platforms
• Retail partnerships
• D2C (direct-to-consumer)
• Retail innovation labs
• Community engagement programs
• Corporate responsibility
• Ethical labor practices
• Food provenance tracking
• Digital grocery solutions
• Distribution effectiveness
• Renewable energy in retail
• Sustainable packaging
• Retail logistics network
• Local food promotion
• Food safety standards
• Food traceability
• Customer experience enhancement
• Sustainability initiatives
• Retail supply chain management
• Retail environmental programs
• Ethical sourcing
• Retail community grants
• Market expansion
• Retail environmental impact reduction
• Retail sustainability
• Food retail management
• Food waste reduction and recycling
• Corporate social responsibility
• Animal welfare programs
• Customer rewards & loyalty
• Market trends analysis
• Diversity & inclusion initiatives
• Health, nutrition & wellness
• Human rights programs
• Family & children’s health support
• Veterans support
• Environmental initiatives
• Farm to table
• Innovative product offerings
• Fresh produce & gourmet products
• Promotions & discounts
• Aussie farmer partnerships
• Carbon neutrality
• Emission reduction initiatives
• Community engagement
• Waste reduction & sustainable operations
• Digital retail experiences
• Retail water conservation
• Brand loyalty programs
• Retail climate action
• Retail innovation
• Retail branding initiatives
• Loyalty programs (Flybuys)
• Community support
• Recycling

Technologies Used

• Adobe Marketing Cloud
• Akamai DNS
• Angular JS v1
• Atlassian Cloud
• Figma
• Genesys
• Genesys Cloud CX Platform
• GitHub Hosting
• Microsoft Office 365
• Mimecast
• Omniture (Adobe)
• Salesforce Live Agent
• Salesforce Service Cloud
• SuccessFactors (SAP)

Affiliated Organizations & Regional Branches