CM.com

Overview

CM.com is a global leader in AI-powered cloud software focused on conversational commerce and customer engagement. Founded in 1999 in Breda, Netherlands, the company has transformed from an SMS messaging service into a comprehensive engagement platform. It offers an integrated solution that combines communication, automation, payments, and analytics to enhance customer experiences across multiple channels.

The Engagement Platform unifies data and real-time communication for marketing, sales, and support. Key offerings include the Mobile Marketing Cloud for omnichannel campaigns, the Mobile Service Cloud for AI-powered customer service, and various communication and security tools. The platform supports industries that require high security and regulation, providing mobile-driven solutions for the entire customer journey, including messaging, secure processes, and logistics optimizations. The company is committed to using mobile technology to facilitate seamless global communication and transactions.

Basic Information

Contact Details

• Phone: +31 76 572 7000
• Website: cm.com
• LinkedIn: linkedin.com/company/cmcom

Key Focus Areas & Initiatives

• One time password
• Twofactor authentication
• Voice
• IVR
• Ticketing
• Mobile messaging
• WhatsApp Business
• Conversational commerce
• CPaaS
• SaaS
• Payments
• SMS
• Apple Business Chat
• RCS
• SIP trunking
• Sign
• AI chatbot
• API
• Customer contact
• IT services & IT consulting
• AI for government & public sector
• Personalized marketing
• Personalized customer journeys
• Customer journey
• Unified customer profiles
• Chatbot integration
• Messaging platform
• Event app & festival app
• RCS business messaging
• Customer data platform
• Event ticketing
• Ticket management
• Customer insights
• Customer data unification
• Omnichannel messaging
• GDPR compliant
• AI for financial services
• AI-powered chatbots
• Omnichannel customer engagement
• Retail
• AI-powered customer support
• Data security
• B2C
• Global communication network
• Generative AI
• Data-driven communication
• Multi-channel communication
• Voice AI agents
• AI chatbot & voicebot
• Technology
• Customer support tools
• Authentication API
• Automation
• Payment processing API
• Real-time data insights
• AI-powered personalization
• E-commerce
• Multi-channel customer support
• Customer engagement
• Real-time communication
• Digital transformation
• Customer relationship management
• AI for retail & ecommerce
• Data-driven marketing
• Payment gateway
• Financial services
• Multi-channel messaging
• Secure payment API
• Voice API
• Voice communication API
• Customer experience
• Ticketing system API
• Customer engagement platform
• AI agentic platform halo
• Services
• Secure authentication
• Retail & ecommerce
• Secure authentication API
• D2C
• Conversational AI cloud
• Payment processing
• Event ticketing platform
• Customer support automation
• In-person payment solutions
• Mobile payments
• Omnichannel marketing
• Customer journey management
• GDPR compliant communication
• Compliance solutions
• Messaging API
• AI for live events
• API integration
• Secure payments
• Blockchain ticketing
• Ticket resale platform
• AI for media & entertainment
• AI for leisure & travel
• Automated customer support
• Omnichannel communication
• Secure digital identity verification
• Media & entertainment
• Customer journey automation
• Unified customer data
• Computer systems design and related services
• Digital identity verification
• Cloud software
• B2B
• In-person payments
• Event management API
• AI agents
• AI chatbots
• SMS gateway API
• Payment solutions
• Voicebot
• Mobile marketing cloud
• Business messaging API
• One API all channels
• SMS gateway
• Online payments
• Cashless payments
• Mobile service cloud
• Integration APIs
• Personalized marketing campaigns
• Customer experience platforms
• Voice SIP trunking
• QR payments
• POS payments
• Payment links
• Recurring payments
• Digital identity services
• Mobile order transactions
• Event app
• Live chat support
• Customer verification solutions
• Cybersecurity solutions
• Mobile service automation
• Customer journey mapping
• E-commerce solutions
• Mobile CRM tools
• Social messaging channels
• WhatsApp Business API
• RCS messaging
• Viber communication solutions
• Telegram integration
• Interactive customer service
• Event management solutions
• Ticket sales optimization
• Seamless payment processing
• Finance
• Consumer products & retail
• Consumer internet
• Consumers
• Internet
• Information technology & services
• Computer software
• Messaging
• Computer & network security
• Enterprise software
• Enterprises
• CRM
• Sales

Technologies Used

• AI
• Adobe Media Optimizer
• Atlassian Cloud
• Baidu Ads
• Bing Ads
• Cedexis Radar
• CloudFlare
• CloudFlare Hosting
• Cloudflare DNS
• Cloudinary
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• FullStory
• Google AdWords Conversion
• Google Analytics
• Google Dynamic Remarketing
• Google Font API
• Google Maps
• Google Places
• Google Play
• Google Tag Manager
• Highcharts JS Library
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• Multilingual
• Netlify
• Outlook
• Remote
• SailPoint
• Sophos
• Taboola Newsroom
• Twitter Advertising
• UPS
• Vimeo
• VueJS
• WordPress.org
• Workday
• YouTube

Affiliated Organizations & Regional Branches

• Building Blocks (part of CM.com)
• Global Ticket BV | Part of CM.com
• Service2media
• SMSHosting
• Yourticketprovider | Part of CM.com
• Payplaza Group B.V.
• TraceDock
• OneSixty Mobile Concepts