CenturionCARES, Inc.

Overview

CenturionCARES, Inc. is a telecommunications and contact center software company based in Oldsmar, Florida. Founded in 1981, the company specializes in designing and manufacturing intelligent cloud and premise-based solutions for various industries. With an annual revenue of $19.4 million, it maintains engineering and support facilities in Waukesha, Wisconsin, and has staff located across the United States.

The company provides omni-channel contact center solutions such as automatic call distribution software, interactive voice response platforms, predictive dialers, hosted phone systems, and remote agent support. Its products are engineered for seamless integration with existing systems, offering advanced features like real-time analytics and multi-channel management. CenturionCARES serves financial institutions, utilities, government agencies, and enterprises with a focus on enhancing customer engagement and service experiences.

Basic Information

Contact Details

• Phone: +1 262-317-5678
• Website: centurioncares.com
• LinkedIn: linkedin.com/company/centurion

Key Focus Areas & Initiatives

• survey
• virtual hold
• prospeak caller authentication
• call center solutions
• customer experience
• pci call recording
• hosted acd
• computer telephony integration
• ivr containment
• cloud customer experience
• contact center solutions
• predictive dialer
• password reset
• call center software
• courtesy callback
• cti
• interactive voice response ivr
• automatic call distribution acd
• cares notes contact record management
• customizable contact center
• system integration expertise
• client-focused technology
• utilities
• premise-based contact center
• workforce management
• customer service
• customer service solutions
• integrated platform
• industry-specific contact solutions
• customer engagement
• cloud and premise solutions
• agent performance monitoring
• future-proof technology
• consulting
• real-time reporting
• cost-effective contact center
• information technology and services
• system integration
• industry experience
• call center management
• customer journey
• call recording
• performance monitoring
• services
• automation
• omni-channel platform
• agent productivity
• agent experience
• ai-enabled solutions
• automation and ai integration
• remote workforce
• disparate system connectivity
• contact center optimization
• operational efficiency
• premise contact center
• comprehensive contact solutions
• customer data management
• future-proof contact center
• remote agent support
• cloud deployment
• automated interactions
• automated call handling
• comprehensive service experience
• multi-channel communication
• computer systems design and related services
• data access and integration
• scalability
• future-proof platform
• cloud contact center
• cloud-based ccaas
• live agent interactions
• performance analytics
• automation tools
• self-service
• performance metrics
• data security
• call center innovation
• self-service automation
• financial services
• ai-enabled contact center
• real-time data
• government
• ai solutions
• ivr system
• plug-and-play interfaces
• agent management
• enterprise contact center
• cloud ccaas
• call routing
• customer satisfaction
• scalable contact center platform
• data analytics
• ccaas
• cost savings
• b2b
• intelligent routing
• integrated contact solutions
• customer engagement tools
• finance
• energy & utilities
• information technology & services
• computer & network security

Technologies Used

• Avaya
• Barracuda Networks
• Google Analytics
• Google Tag Manager
• Hubspot
• Mobile Friendly
• Outlook
• Remote