BUSINESSNEXT

Overview

BUSINESSNEXT is a global leader in composable enterprise solutions tailored for the banking, financial services, and insurance (BFSI) sectors. Based in India, it serves over 1 million users across 65,000 branches and call centers, managing services for more than 1 billion end-customers worldwide.

The company offers a unified, microservices-based, AI-driven platform that accelerates digital transformation for financial institutions. Clients gain the ability to innovate with reusable components and packaged business capabilities, such as a 360-degree customer dashboard and AI-powered customer experience automation. BUSINESSNEXT has earned recognition for its AI strengths and has achieved perfect scores for user adoption in the Forrester Wave™ Financial Services CRM 2025 report. Collaborations with key consulting firms like Deloitte India help advance innovation throughout the Asia-Pacific and Middle East banking and insurance sectors.

Basic Information

Contact Details

• Phone: +91 12067 84300
• Website: businessnext.com
• LinkedIn: linkedin.com/company/business_next

Key Focus Areas & Initiatives

• Customer relationship management
• Business intelligence
• Scalable CRM solution
• SaaS CRM solution for SMEs
• Sales force automation
• Marketing automation
• Customer service management
• Social CRM
• Banking solutions
• Insurance technology
• Data intelligence
• Software development
• AI-enabled decisioning
• Credit origination
• AI for fraud detection
• AI-based customer segmentation
• Business automation
• AI-driven customer journey mapping
• AI for portfolio management
• AI-powered insights
• Zero touch banking
• Customer data platform
• AI-powered campaigns
• Customer retention
• Customer churn prediction
• Customer engagement platform
• Banking software
• AI for risk assessment
• Retail solutions
• Personalized customer service
• Customer support automation
• AI chatbots
• Loan processing
• Credit card origination
• AI-driven personalization
• Financial services software
• Customer experience
• Omnichannel customer service
• Generative AI for financial services
• Real-time data integration
• Customer journey management
• Digital transformation
• Operational efficiency
• Risk management and analysis
• Predictive analytics
• Customer insights and analytics
• Workflow automation
• Insurance CRM
• Loan origination solutions
• AI for digital lending
• AI for customer retention
• Customer lifecycle management

Technologies Used

• CloudFlare
• CloudFlare Hosting
• Cloudflare DNS
• DigitalOcean
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google AdWords Conversion
• Google Dynamic Remarketing
• Google Tag Manager
• Gravity Forms
• Hotjar
• Hubspot
• Instantly
• Linkedin Marketing Solutions
• Mobile Friendly
• Outlook
• Shutterstock
• WordPress.org
• YouTube
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Deloitte India