Balto

Overview

Balto is an AI software company focused on improving contact center operations through real-time guidance and automation. Its main product is a Contact Center AI platform that supports human agents by providing instant, context-aware assistance during customer interactions. This enhances service quality, sales performance, and operational efficiency.

The Real-Time Guidance Platform offers live prompts, scripts, and answers to agents, pulling information from a knowledge base. It includes features like automated call summarization, which logs conversation details into CRM systems, and automated quality assurance that scores calls for compliance and sentiment. The technology integrates with existing call center software and uses customizable AI triggers to improve customer satisfaction and revenue. Balto aims to augment human agents, making them more productive while recognizing the importance of empathy in interactions, serving contact centers that prioritize high-quality service and sales.

Basic Information

Contact Details

• Phone: +1 917-373-0808
• Website: balto.ai
• LinkedIn: linkedin.com/company/baltosoftware

Key Focus Areas & Initiatives

• Software development
• AI-driven call quality
• Contact center analytics
• Quality assurance automation
• Agent coaching & performance tracking
• Real-time call guidance
• Speech recognition in contact centers
• Customer interaction analytics
• Compliance automation & monitoring
• CRM integration
• Automated call summarization & scoring
• Executive summaries & trend analyses
• Workflow automation
• Data security
• Customer experience enhancement
• Real-time analytics & alerts
• Call center software integration
• Regulatory compliance
• Customer support automation
• Agent training automation

Technologies Used

• AI
• Atlassian Cloud
• CloudFlare Hosting
• Cloudflare DNS
• Gmail
• Google Apps
• Microsoft Office 365
• Remote
• Reviews
• Salesforce
• Sendgrid

Affiliated Organizations & Regional Branches