American Health Connection

Overview

As the nation's first comprehensive outsourced healthcare call center service, this organization delivers Patient Communication Management®, a suite of customizable solutions designed to streamline patient engagement and enhance operational efficiency for healthcare facilities. These services improve scheduling, registration workflow, and both patient and physician satisfaction, resulting in resource savings and expense reduction for clients.

Patient Communication Specialists offer professional assistance, scheduling, and call routing around the clock, every day of the year. Leveraging advanced technology and proven methods, the organization helps eliminate dropped calls, reduce no-shows and hospital readmissions, and improve care coordination—all contributing to increased patient satisfaction.

Basic Information

Contact Details

• Phone: +1 800-307-7131
• Website: americanhealthconnection.com
• LinkedIn: linkedin.com/company/american-health-connection

Key Focus Areas & Initiatives

• Centralized scheduling
• Appointment reminders
• Insurance verification
• Postdischarge followup
• Physician referral
• Patient access consulting
• Precollections
• Preregistration
• Chronic care management
• Medical necessity verification
• Answering service
• Discharge calls
• Healthcare call center
• AI-enabled workforce management
• Healthcare services
• Automated messaging
• Appointment scheduling
• Secure messaging
• Patient communication services
• Healthcare outreach technology
• Medical call centers
• Virtual patient scheduling
• Custom healthcare campaigns
• Automated rescheduling
• Virtual call center
• Multilingual agents
• Data security
• Patient experience enhancement
• Care coordination
• AI-driven workforce management
• EMR integration
• Pre-authorization
• Patient engagement
• Patient access solutions
• Bi-lingual agents
• Patient satisfaction
• Real-time disposition analysis
• Patient communication management
• Customer satisfaction score
• Workforce optimization
• Automated appointment reminders
• Predictive analytics
• Discharge follow-up
• Multichannel routing
• Healthcare outreach
• High-risk patient follow-up
• AI-powered routing
• Interaction recording
• Healthcare data exchange
• Revenue cycle management
• HIPAA compliance
• Real-time reporting
• B2B consulting services
• Telephone call centers
• Health, wellness & fitness
• Computer & network security
• Information technology & services
• Analytics
• Enterprise software
• Computer software
• Facilities services

Technologies Used

• Domo
• Google Cloud Hosting
• Google Tag Manager
• Mobile Friendly
• Nginx
• Shutterstock
• Sisense
• Splunk
• WordPress.org
• YouTube
• myStaffingPro
• reCAPTCHA

Affiliated Organizations & Regional Branches