Alorica

Overview

Alorica is a global leader in customer experience (CX) and business process outsourcing (BPO), founded in 1999 by Andy Lee. The company specializes in tech-enabled customer experience solutions, serving over 250 major clients across various industries. With a workforce of more than 100,000 employees and operations in 14 countries, the organization focuses on enhancing customer satisfaction through advanced technology, analytics, automation, and human expertise.

The organization offers a wide range of services, including customer care, technical support, sales support, and digital CX transformation. Its technology suite features platforms such as Alorica IQ, utilizing data-driven insights and AI to create customized customer experiences. The company is recognized as the largest certified minority-owned BPO, fostering an inclusive environment that supports employee engagement and performance.

Basic Information

Contact Details

• Phone: +1 866-256-7422
• Website: alorica.com
• LinkedIn: linkedin.com/company/alorica

Key Focus Areas & Initiatives

• Digital customer experience
• Contact center services
• AI-powered solutions
• Business process consulting
• CX strategy & execution
• Data analytics
• Digital transformation
• Multichannel support
• Content moderation
• Financial services
• Healthcare solutions
• Technology consulting
• Retail support
• Communications
• Media
• IT services & consulting
• Chatbots and AI chatbots
• AI for customer feedback analysis
• Virtual metaverse environments
• Voice translation
• Tech-enabled solutions
• AI innovation
• AI for customer experience excellence
• Customer retention and growth
• Customer experience transformation
• Cloud contact center
• Customer experience platform
• Telecommunications
• Customer experience management
• Automation technology
• Global delivery operations
• Natural language processing
• Operational efficiency
• Customer data security
• Cloud CX platforms
• Customer engagement
• AI-driven customer insights
• Customer experience analytics
• Customer experience optimization
• Self-service solutions
• Digital platforms
• Customer care and support
• Automation and workflow optimization
• Digital trust and safety
• Process optimization
• Business intelligence
• Professional services
• Health & wellness
• Artificial intelligence
• Cloud computing
• Enterprise software
• Professional training & coaching

Technologies Used

• Amazon SES
• Bing Ads
• Bootstrap Framework
• BuddyPress
• CloudFlare Hosting
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google Analytics
• Google Dynamic Remarketing
• Google Tag Manager
• Google translate API
• Google translate widget
• Hubspot
• Linkedin Marketing Solutions
• LiveRamp
• Microsoft Application Insights
• Microsoft Office 365
• Mimecast
• Mobile Friendly
• Oracle Cloud
• Outlook
• Pardot
• Pingdom
• Salesforce
• Simpli.fi
• Sizmek (MediaMind)
• Visual-Basic-.NET
• Wistia
• WordPress.org

Affiliated Organizations & Regional Branches

• EGS Customer Care, Inc.