Alorica

Overview

Alorica is a global leader in customer experience (CX) and business process outsourcing (BPO), founded in 1999 by Andy Lee. The company specializes in tech-enabled customer experience solutions, serving over 250 major clients across various industries. With a workforce of more than 100,000 employees and operations in 14 countries, the organization focuses on enhancing customer satisfaction through advanced technology, analytics, automation, and human expertise.

The organization offers a wide range of services, including customer care, technical support, sales support, and digital CX transformation. Its technology suite features platforms such as Alorica IQ, utilizing data-driven insights and AI to create customized customer experiences. The company is recognized as the largest certified minority-owned BPO, fostering an inclusive environment that supports employee engagement and performance.

Basic Information

Industry	Information Technology & Services
Founded	1999
Revenue	5.7B
Headquarters	5161 California Ave, Suite 100, Irvine, CA 92617, United States
Languages	English
Alexa Ranking	113566

Contact Details

Key Focus Areas & Initiatives

Digital customer experience
Contact center services
AI-powered solutions
Business process consulting
CX strategy & execution
Data analytics
Digital transformation
Multichannel support
Content moderation
Financial services
Healthcare solutions
Technology consulting
Retail support
Communications
Media
IT services & consulting
Chatbots and AI chatbots
AI for customer feedback analysis
Virtual metaverse environments
Voice translation
Tech-enabled solutions
AI innovation
AI for customer experience excellence
Customer retention and growth
Customer experience transformation
Cloud contact center
Customer experience platform
Telecommunications
Customer experience management
Automation technology
Global delivery operations
Natural language processing
Operational efficiency
Customer data security
Cloud CX platforms
Customer engagement
AI-driven customer insights
Customer experience analytics
Customer experience optimization
Self-service solutions
Digital platforms
Customer care and support
Automation and workflow optimization
Digital trust and safety
Process optimization
Business intelligence
Professional services
Health & wellness
Artificial intelligence
Cloud computing
Enterprise software
Professional training & coaching

Technologies Used

Amazon SES
Bing Ads
Bootstrap Framework
BuddyPress
CloudFlare Hosting
DoubleClick
DoubleClick Conversion
Facebook Custom Audiences
Facebook Login (Connect)
Facebook Widget
Google Analytics
Google Dynamic Remarketing
Google Tag Manager
Google translate API
Google translate widget
Hubspot
Linkedin Marketing Solutions
LiveRamp
Microsoft Application Insights
Microsoft Office 365
Mimecast
Mobile Friendly
Oracle Cloud
Outlook
Pardot
Pingdom
Salesforce
Simpli.fi
Sizmek (MediaMind)
Visual-Basic-.NET
Wistia
WordPress.org

Affiliated Organizations & Regional Branches

EGS Customer Care, Inc.

Alorica | Company Profile