Alorica | Company Profile - Revenue, Headcount, Tech Stack, Contacts
Alorica is a global leader in customer experience (CX) and business process outsourcing (BPO), founded in 1999 by Andy Lee.
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Overview
Alorica is a global leader in customer experience (CX) and business process outsourcing (BPO), founded in 1999 by Andy Lee. The company specializes in tech-enabled customer experience solutions, serving over 250 major clients across various industries. With a workforce of more than 100,000 employees and operations in 14 countries, the organization focuses on enhancing customer satisfaction through advanced technology, analytics, automation, and human expertise.
The organization offers a wide range of services, including customer care, technical support, sales support, and digital CX transformation. Its technology suite features platforms such as Alorica IQ, utilizing data-driven insights and AI to create customized customer experiences. The company is recognized as the largest certified minority-owned BPO, fostering an inclusive environment that supports employee engagement and performance.
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