Aisera

Overview

Aisera is an artificial intelligence company founded in 2017 and headquartered in Santa Clara, California. Specializing in generative AI and automation solutions, the company helps organizations improve enterprise service delivery and support through its flagship AI Service Experience platform (AISX). Its offerings automate IT, operations, and customer service processes, resulting in enhanced experiences for employees and customers.

The platform leverages large language models to automate tasks and workflows across multiple channels, with solutions such as AiseraGPT and AI Copilot enabling high auto-resolution rates and significant cost savings through self-service automation. Serving a broad client base—including leaders such as Zoom and Autodesk—Aisera has grown rapidly to reach over 75 million users and an impressive revenue growth rate as of 2022. Its technology is designed to anticipate needs proactively, freeing up human workers for more strategic responsibilities.

Basic Information

Contact Details

• Phone: +1 877-924-7372
• Website: aisera.com
• LinkedIn: linkedin.com/company/aisera

Key Focus Areas & Initiatives

• Software development
• AI for retail
• AI monitoring
• AI real-time monitoring
• AI connectors
• AI enterprise integration
• AI for ITOps
• AI knowledge serving
• Non-profit and charitable organizations
• AI for finance automation
• AI multi-cloud support
• AI customization
• AI automation tools
• Government and defense
• AI enterprise security
• AI chatbots
• AI for inventory management
• Retail and ecommerce
• AI multi-domain orchestration
• AI multi-modal support
• AI for banking
• NLP
• Logistics and transportation
• AI for enterprise security
• AI for sales
• Healthcare
• AI insights
• AI for media
• AI security
• AI task automation
• Manufacturing
• AI for defense
• Workflow automation
• AI for hospitality
• Services
• Generative AI
• AI governance
• AI for government
• Natural language processing
• Life sciences
• Education
• Operational efficiency
• AI scalability
• AI for incident prediction
• Enterprise AI
• AI for legal compliance
• AI for non-profit
• B2B
• Autonomous workflows
• AI response automation
• AI integration APIs
• IT service management
• AI enterprise collaboration
• Information technology and services
• Machine learning
• Digital transformation
• AI training
• AI performance analytics
• AI workflow builder
• Customer engagement
• AI for public sector
• Predictive analytics
• AI orchestration
• Government
• AI compliance frameworks
• Consulting
• Computer systems design and related services
• Financial services
• AI enterprise solutions
• AI for manufacturing
• AI enterprise architecture
• Healthcare and hospitals
• AI self-service
• AI workflows
• AI for ITSM
• AI compliance
• AI agents
• AI for logistics
• AI for HR onboarding
• AI knowledge base
• AI knowledge graphs
• AI tuning
• AI for customer service
• Enterprise AI security
• AI automation
• AI for operations
• AI continuous learning
• HR
• AI for education
• LLMs
• Customer experience
• AI for HR
• Financial services and banking
• AI feedback loops
• Sales
• Insurance
• AI virtual assistants
• AI for insurance
• AI for travel
• AI for contract management
• AI incident prediction
• Marketing
• AI for healthcare
• Enterprise AI platform
• AI deployment
• AI for customer support
• AI security protocols
• AI analytics
• Media and entertainment
• AI integration
• AI knowledge management
• AI performance metrics
• AI data privacy
• AI for biotech
• Telecommunications
• Automation
• AI for telecom
• AI for knowledge management
• AI multi-channel support
• Agentic AI
• Retail
• AI for supply chain
• AI copilot
• Agent assist
• AI voice bot
• AIOps platform
• AI search
• Dynamic action flows
• AI agent orchestration
• Enterprise LLM
• Gen AI summarization
• Integrations
• Security solutions
• Compliance solutions
• AI service desk
• Customer experience AI
• AI customer service
• Conversational AI
• Omnichannel experience
• AI customer intelligence
• AI support intelligence
• Universal bot
• Next-gen ITSM
• Analytics dashboard
• Automated root cause analysis
• Self-service capabilities
• Employee experience AI
• Customer journey optimization
• Voice automation
• Speech recognition AI
• Hyper-personalization
• Automated workflow solutions
• Ticket resolution automation
• User satisfaction metrics
• Proactive incident management
• Multi-channel engagement
• Real-time user insights
• Contextual AI interactions
• Continuous learning AI
• Enterprise application integration
• Ticket management automation
• Knowledge base generation
• AI-powered service experience
• Customer sentiment analysis
• AI agent training
• E-commerce
• Finance
• Legal
• Non-profit
• Distribution
• Consumer products retail
• Transportation logistics
• Energy utilities
• Construction real estate
• Information technology & services
• Artificial intelligence
• Health care
• Health, wellness & fitness
• Hospital & health care
• Mechanical or industrial engineering
• Enterprise software
• Enterprises
• Computer software
• Human resources
• Analytics
• Consumer internet
• Consumers
• Internet
• Nonprofit organization management

Technologies Used

• Gmail
• Google Apps
• Google Cloud Hosting
• Google Tag Manager
• Greenhouse.io
• Gusto
• Leadfeeder
• Marketo
• Microsoft Office 365
• Mobile Friendly
• React
• Remote
• Rippling
• WP Engine
• Wistia
• WordPress.org

Affiliated Organizations & Regional Branches