8x8

Overview

8x8, Inc. is an American company founded in 1987 in Silicon Valley, California. Initially focused on semiconductor technology, it transitioned in the mid-1990s to internet-based telephony services and rebranded as 8x8, Inc. The company is recognized as a pioneer in Voice over IP (VoIP) and cloud communications, providing a wide range of cloud-based communication and collaboration solutions for businesses.

Headquartered in Campbell, California, the organization operates globally, serving customers in various countries including the US, Canada, UK, Australia, and Japan. It offers unified communications services, cloud-based voice services, contact center solutions, video meeting tools, team chat, and communications APIs. Its diverse customer base spans healthcare, education, retail, and financial services, catering to small and medium businesses as well as larger enterprises.

Basic Information

Contact Details

• Phone: +1 408-727-1885
• Website: 8x8.com
• LinkedIn: linkedin.com/company/8x8

Key Focus Areas & Initiatives

• VoIP business phone service
• Hosted VoIP
• Small business phone systems
• Web conferencing
• Virtual contact center
• Virtual call center
• Enterprise global communications
• Business phone systems
• Unified communications
• Team collaboration
• Enterprise engagement management
• Customer experience
• Employee experience
• Video conferencing
• Contact center
• CCaaS
• UCaaS
• Technology
• IT services & IT consulting
• Cloud-based communication
• Voice over IP (VoIP)
• Contact center solutions
• AI-powered platform
• Omnichannel support
• Automation
• Data-driven insights
• Security and compliance
• Scalable solutions
• Remote work
• Customer engagement
• Business communications
• Enterprise-class API
• Customer loyalty
• Operational efficiency
• Flexible pricing
• Small and medium-sized businesses
• Enterprise organizations
• Global coverage
• Customer satisfaction
• Industry sectors
• Healthcare communication
• Education solutions
• Government communication
• Financial services
• Professional services
• E-commerce support
• Customer reviews
• Customer support
• Business continuity
• Innovative solutions
• Technology integration
• Communication tools
• Workforce engagement
• Conversational intelligence
• Analytics
• Customizable plans
• Manufacturing
• Legal services
• Government
• AI for proactive support
• Real-time analytics
• Partner ecosystem
• Services
• Computer systems design and related services
• Global reach
• AI-powered contact center
• Customer support automation
• Education
• Sentiment analysis
• Distribution
• Integration with CRM
• AI for compliance and security
• AI-enabled queue management
• Secure communications
• Multi-channel AI engagement
• Omnichannel customer support
• B2B
• Microsoft Teams integration
• AI in customer service
• Customer journey management
• AI-powered agent coaching
• Customer self-service AI
• Agent workspace
• No-code CPaaS
• Multi-channel support
• Secure payments
• Information technology and services
• Healthcare
• Proactive messaging
• AI for call routing
• Digital transformation
• Communication APIs
• Telecommunications
• AI in CX
• Workforce management
• Cloud contact center
• AI automation
• AI in enterprise CX
• AI-driven customer insights
• AI agent assist
• Unified communications platform
• Omnichannel routing
• Finance
• Legal
• Non-profit
• Computer software
• Information technology & services
• Professional training & coaching
• Mechanical or industrial engineering
• Health care
• Health, wellness & fitness
• Hospital & health care
• Nonprofit organization management

Technologies Used

• 8x8
• AI
• AT Internet
• Adobe Media Optimizer
• Amadesa
• Amazon AWS
• Atlassian Cloud
• Avaya
• Backbone JS Library
• Bing Ads
• Bootstrap Framework
• Cedexis Radar
• Criteo
• Cvent
• DemandBase
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google AdWords Conversion
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Play
• Google Tag Manager
• Google translate API
• Google translate widget
• Hubspot
• Linkedin Marketing Solutions
• Marketo
• Microsoft Application Insights
• Microsoft Office 365
• Mobile Friendly
• Multilingual
• Netlify
• Oracle Webcenter
• Remote
• Salesforce
• Segment.io
• Shutterstock
• Stripe
• Taboola Newsroom
• The Trade Desk
• UPS
• Vidyard
• Vimeo
• Visual Website Optimizer
• VueJS
• Walkme
• Wistia
• WordPress.org
• Workday
• Workday Recruit
• YouTube
• iTunes
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Wavecell
• Fuzebox Software Corp
• Contactual
• Voicenet Solutions Limited
• ThinkingPhones
• Jitsi
• Sameroom.io
• MarianaIQ
• Fuze