[24]7.ai | Company Profile
Contact Information
Industry & Market
Company Metrics
Funding Information
Headcount Distribution
By Department
Department Breakdown
Technology Stack
Analytics & Tracking
Social & Marketing
Development
Video & Media
Email & Communication
Keywords & Focus Areas
[24]7.ai
Overview
[24]7.ai is a prominent provider of AI-powered Customer Experience (CX) solutions, established in 2000. The company combines artificial intelligence, human expertise, and contact center operations to create personalized customer interactions across various channels. Originally a small call center in Bengaluru, India, it has grown significantly, now employing thousands and generating substantial revenue.
The organization offers a comprehensive suite of AI-driven products and services, including conversational AI, virtual assistants, and a customer experience management platform. These tools facilitate automated support, enhance customer interactions, and provide predictive personalization. [24]7.ai serves diverse industries such as retail, telecom, finance, and hospitality, with notable clients including Hilton, AT&T, and American Express. The company partners with major technology firms to continually enhance its innovative customer service solutions.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2000 |
| Revenue | 1.2B |
| Headquarters | 2105 S Bascom Ave, Campbell, California 95008, United States |
| Languages | English |
| Alexa Ranking | 516901 |
Contact Details
- Phone: +1 650-385-2247
- Website: 247.ai
- LinkedIn: linkedin.com/company/24-7-ai
Key Focus Areas & Initiatives
- AI-powered customer experience solutions
- Conversational AI & virtual agents
- Managed customer engagement
- Smart IVRs & customer service technology
- Intent-driven engagement & CXaaS
- Omnichannel customer engagement
- Customer journey orchestration
- Predictive analytics & personalization
- Customer insights & feedback analysis
- Customer success management
- Customer retention & loyalty enhancement
- Digital transformation & automation tools
- Industry-specific CX solutions
- Healthcare, finance, telecom, retail expertise
- Real-time analytics & reporting
Technologies Used
- AI
- Amadesa
- Amazon AWS
- AngularJS
- Atlassian Cloud
- Bootstrap Framework
- Drupal
- Google Analytics
- Google Font API
- Google Tag Manager
- Linkedin Login
- Linkedin Widget
- Marketo
- Microsoft Office 365
- Mobile Friendly
- New Relic
- Nginx
- Outlook
- Rackspace MailGun
- SuccessFactors (SAP)
- Varnish
- Vimeo
- WordPress.org
- YouTube
- [24]7 Live Chat
- reCAPTCHA
Community
